Stay Connected, Wherever You Go
CyberTel makes travel simple — all our plans include roaming so you can stay connected across the UK and the world.
However, the way your roaming works depends on which plan you have and whether you’re using your UK SIM or Global eSIM.
📱 1. UK SIM Roaming (Your Main Number)
Your UK SIM is what you use for your calls, texts, and core data allowance. It works across the UK and many international destinations, depending on your plan.
Plan | Zones Included | Details |
Core, Student, Responder | Zones 1 & 2 | Works across the EU/EEA, USA, Canada, Australia, and South Africa. Roaming is disabled outside of Zone 1 & 2 by default to prevent unexpected costs. Contact us if you need temporary access to additional zones. |
Explorer | Zones 1–3 | Works in 88 destinations including Turkey, UAE, Brazil, and Singapore. Roaming outside of Zone 3 is blocked unless you activate your Global eSIM. |
Globetrotter, Aero, RailReach, Sail, Forces | Zones 1–4 | Includes unlimited calls and texts on the UK SIM in Zones 1–4. These plans also include a Global eSIM for worldwide data access. |
💡 If you try to roam in an unsupported zone on your Core, Student, or Responder plan, your data connection will pause automatically to protect you from unexpected bills.
🌐 2. Global eSIM Roaming (Worldwide Data Access)
If you’re on an Explorer, Globetrotter, Aero, RailReach, Sail, or Forces plan — you’ll also have a Global eSIM.
This is your worldwide data profile, giving you instant access to 205 destinations and all 4 UK networks.
Feature | What It Does |
🌍 Global Coverage | Works in 205 destinations across all 6 CyberTel zones. |
🔄 Auto-Connect | Automatically connects to the strongest available local network. |
💾 Data-Only | Your UK SIM handles calls and texts, while the Global eSIM provides data. |
📴 No Overage | Data pauses automatically once your allowance is used — no surprise charges. |
🇬🇧 UK Multi-Network Access | Connects to EE, O2, Vodafone, and Three — perfect backup if your main network is down. |
💬 Unlimited Calls & Texts (Zones 1–4) | On Globetrotter, Aero, RailReach, Sail, and Forces plans, your UK SIM includes unlimited calls and texts across all four primary roaming zones. |
💡 You can use both at once — the UK SIM for calls and texts, and the Global eSIM for roaming data.
📶 UK Coverage
In the UK, CyberTel gives you unbeatable coverage
EE for your main UK SIM (primary network)
O2, Vodafone, and Three via your Global eSIM for seamless multi-network access
5G available in most towns and cities
WiFi Calling and 4G Calling included on compatible devices
Check live signal and coverage maps at cybertel.uk/coverage.
✈️ Before You Travel
✅ Check which zones are included in your plan before you go.
✅ Ensure Data Roaming is turned ON in your device settings.
✅ Restart your phone after landing to connect to the local partner network.
✅ If you’re using your Global eSIM, make sure it’s enabled before travelling.
Pro Tip:
On your phone, go to Settings → Mobile Data → SIMs
Set your Global eSIM as your Data Line abroad.
Keep your UK SIM active for calls and texts.
🧭 Troubleshooting Abroad
If you’re unable to connect:
Turn Airplane Mode ON, wait 30 seconds, then turn it OFF.
Restart your phone.
Check that Data Roaming is turned on for your active SIM/eSIM.
Manually select a local network if your phone doesn’t auto-connect.
Still not connecting? Contact our team — we can refresh your SIM or eSIM remotely.
💬 Need Roaming Help?
Our UK-based team is available every day from 6am–10pm (UK time):
📞 +44 330 038 3852
✅ Next Step
Now that you understand how roaming works, take a look at: