At CyberTel, loyalty isn't just appreciated — it's rewarded. Every full year you stay with us, your plan automatically becomes cheaper, with discounts increasing every year up to 50% for life.
No forms, no codes, no small print — it just happens.
The CyberTel Loyalty Ladder
Years with CyberTel | Discount Applied | Example (on £30/month plan) |
1 Year | 10% | £27/month |
2 Years | 20% | £24/month |
3 Years | 30% | £21/month |
4 Years | 40% | £18/month |
5+ Years | 50% (Lifetime) | £15/month |
Discounts apply automatically at renewal — you'll see the updated total on your next invoice.
When It Starts
Your first loyalty year begins on your activation date. The discount is applied automatically on your renewal after each full year. You'll receive an email confirming your new rate before your next payment is collected.
You'll never need to re-apply or contact support — it's built into your billing system.
How It Appears on Your Invoice
Each discount appears as a line item on your monthly invoice under "Loyalty Reward". You'll see:
The percentage discount applied
The amount deducted
The adjusted total for your plan
Example:
Loyalty Reward (20%) — £6.00
Total this month: £24.00
Plans That Qualify
All active monthly plans qualify automatically:
Core
Explorer
Globetrotter
Aero
Forces
Sail
RailReach
Responder
Student
If You Pause or Cancel
Forces plan customers (paused plans): Loyalty progress continues — your discount resumes automatically when you reactivate.
All plans (cancelled): Your discount restarts if you rejoin within 12 months using the same account or number.
Multiple plans: Each plan's loyalty is tracked separately.
Referral Rewards (Extra Bonus!)
On top of your loyalty discount, you can earn £5 credit per referral:
Share your personal referral link with friends and family — contact our team to get yours
When your friend signs up, both of you receive £5 credit automatically
It appears as "Referral Reward" on your next invoice
💡 There's no limit — refer as many people as you like!
Checking Your Loyalty Status
Our new customer portal is coming soon and will show your current loyalty level, discount percentage, and anniversary date in one place. In the meantime, contact our team and we'll check your loyalty status instantly.
FAQs
Q: Do I need to apply for the discount?
Nope — it's automatic. We track your start date and apply it for you.
Q: What if I upgrade or downgrade plans?
Your loyalty history moves with you — it's linked to your account, not a single plan.
Q: Will my discount pause if I change payment method?
No — as long as your account stays active, your loyalty continues normally.
Q: How do I check what discount I'm on?
Contact our team — we'll confirm your current loyalty status and next anniversary date straight away.
Need Help?
💬 Live chat: cybertel.uk
📱 WhatsApp: click the green button on cybertel.uk
📧 Email: [email protected]
📞 Call: 0333 038 3852
Available 7 days a week · 6am–10pm UK time