At CyberTel, we believe your bill should make sense at a glance — no small print, no hidden fees. Each monthly bill is divided into clear sections, showing exactly what you're paying for and when your next renewal happens.
What's on Your Bill
Section | Description |
Plan Name | Your current CyberTel plan (e.g. Globetrotter, AeroPro, RailReach) |
Billing Period | The 30-day cycle your payment covers |
Payment Date | The date Stripe will collect your payment |
Amount Due | The total for your plan after any loyalty discounts or credits |
Loyalty Discount | Any automatic loyalty discount applied at your anniversary |
Referral Credit | Any referral rewards earned and applied this period |
Add-ons & Top-ups | Any extra data or roaming purchased during the month |
Total Amount | The full amount due — no hidden charges |
VAT | All prices include VAT — VAT number shown for business customers |
When You're Billed
Your first payment is taken when your SIM or eSIM activates
Future payments are taken every 30 days on the same date
You'll always receive an email notification before payment is collected
If your payment date falls on a weekend or bank holiday, it's collected the next working day
Discounts & Credits
Loyalty Discount
Applied automatically every year — no forms, no codes needed. The longer you stay, the less you pay, up to 50% off for life.
Referral Credit
When a friend signs up using your referral, you'll both receive £5 credit — appearing as "Referral Reward" on your next invoice.
Both discounts appear as separate line items on your invoice so you can see exactly what's been applied.
Add-ons and One-Off Charges
You'll only see add-ons on your bill if you:
Purchased an extra data top-up
Requested temporary roaming access outside your included zones
Each add-on is itemised separately. There are never any surprise charges — you'll always authorise any add-on before it's billed.
Taxes & Fees
All prices shown by CyberTel include VAT
No hidden service fees, setup fees, or surcharges — ever
Business and VAT-registered customers will see their VAT number on the invoice automatically
Accessing Your Invoices
Our new customer portal is coming soon and will allow you to view and download invoices directly. In the meantime, contact our team and we'll send you a copy of any invoice instantly.
FAQs
Q: Why did I get charged twice?
This usually means two active plans or an overlapping activation. Contact our team and we'll investigate and resolve it immediately.
Q: Why is my bill lower than expected?
Loyalty or referral discounts may have applied automatically — check your invoice breakdown to confirm.
Q: Can I change my billing date?
Not directly — but you can cancel and reactivate your plan on your preferred date to reset your billing cycle. Contact our team and we'll make this as smooth as possible.
Q: Are there any setup fees?
No — there are absolutely no setup fees, activation fees, or hidden charges on any CyberTel plan.
Q: I'm a business customer — will my VAT number appear on my invoice?
Yes — your VAT number will appear automatically on all invoices once registered on your account.
Need Billing Help?
💬 Live chat: cybertel.uk
📱 WhatsApp: click the green button on cybertel.uk
📧 Email: [email protected]
📞 Call: 0333 038 3852
Available 7 days a week · 6am–10pm UK time
Next Step
Want to check your discount history or how loyalty rewards work?
How Loyalty Discounts Work