Once you've chosen your CyberTel plan, getting connected is quick and straightforward. You can choose between a physical SIM card or a digital eSIM — whichever suits your device and lifestyle best.
Both options include your UK number, unlimited calls and texts, and your selected data allowance.
Physical SIM or eSIM — What's the Difference?
| Physical SIM | Digital eSIM |
Delivery | 1–3 working days via Royal Mail | Instant — delivered to your inbox |
Setup | Insert into your device | Scan a QR code to activate |
Best For | Devices without eSIM support | Modern iPhones, Androids & tablets |
💡 If your device supports eSIM, we recommend it — it's faster, greener, and more flexible.
How to Place Your Order
Visit cybertel.uk/mobile and select your plan
Choose Physical SIM or eSIM at checkout
Enter your details and delivery address
Pay securely via card or Direct Debit through Stripe
Receive your confirmation email with activation instructions
Your SIM will be shipped immediately, or your eSIM QR code will arrive in your inbox within minutes.
Payments & Security
All payments are handled securely through Stripe. You can pay by card or set up a Direct Debit — whichever you prefer. You'll receive a confirmation email once your first payment is processed, and future renewals happen automatically every 30 days.
CyberTel never stores your payment details — everything is managed safely through Stripe's encrypted system.
What Happens After You Order
If you chose a Physical SIM:
Your SIM will be dispatched immediately and arrive within 1–3 working days via Royal Mail. Activation instructions will be included in your welcome email.
If you chose an eSIM:
Your QR code will arrive in your inbox within minutes. Simply scan it to activate your plan — full instructions will be included in your welcome email.
Your plan becomes active as soon as your SIM or eSIM connects to the network.
Need Help With Your Order?
Our UK-based team is here every day to help with any order or activation questions.
💬 Live chat: cybertel.uk
📧 Email: [email protected]
📞 Call: 0333 038 3852
Available 7 days a week · 6am–10pm UK time