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Activating Your Plan

Written by Philip Clark

Activating Your Plan

Once your SIM or eSIM has arrived, you're just a few steps away from being fully connected. Activation only takes a few minutes and can be done from any compatible smartphone or tablet.

Activating a Physical SIM

  1. Insert your SIM card into your phone

  2. Turn your device off and back on

  3. Wait a few minutes while your phone connects to the EE network

  4. You're all set — your plan is now active

💡 If you're transferring your number via PAC code, this may take up to 24 hours to complete. PAC transfers do not take place on weekends.

Activating a Digital eSIM

  1. Open the QR code email you received from CyberTel

  2. On your phone, go to:

    • iPhone: Settings → Mobile Data → Add eSIM / Add Mobile Plan

    • Android: Settings → Network & Internet → SIMs → Add eSIM

  3. Scan the QR code shown in your email

  4. Wait for your phone to download and activate the eSIM profile

  5. Follow the on-screen prompts to complete the activation of your eSIM profile

  6. Restart your phone to finalise setup

You're now connected — your CyberTel plan is live and ready to use.

Setting Up a Dual SIM (Global Roaming Plans Only)

If you're on a Global Roaming plan (Globetrotter, Aero, Forces, Sail, or RailReach) you'll have two lines — your UK eSIM and your Global eSIM. Once both are activated, follow these steps:

  1. Label your lines clearly:

    • UK line → CyberTel UK

    • Global line → CyberTel Global

  2. Set your default lines:

    • Default Voice Line → CyberTel UK

    • Default iMessage/FaceTime → CyberTel UK

  3. Set your data line:

    • Select CyberTel UK and toggle on Allow Data Switching

  4. Go to your CyberTel UK SIM settings and turn on Data Roaming

💡 You may receive a few automated texts during setup — this is completely normal and just confirms your eSIM is activating correctly.

Troubleshooting Activation Issues

If your SIM or eSIM doesn't activate straight away, try these quick fixes:

  • Turn Airplane Mode on, wait 10 seconds, then turn it off again

  • Make sure your phone's software is up to date

  • Check that Mobile Data and Data Roaming are enabled in your settings

  • Restart your device

Still having trouble? Contact us — we'll get you sorted in minutes.

Need Help?

Our UK-based team is here every day to help.

💬 Live chat: cybertel.uk
📧 Email: [email protected]
📞 Call: 0333 038 3852

Available 7 days a week · 6am–10pm UK time

Next Steps

Once activated, you might find these helpful:

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