Your CyberTel Global eSIM keeps you connected in 207 destinations worldwide — no roaming passes, SIM swaps, or surprise costs. It connects automatically to the strongest local network for high-speed data almost anywhere, and works seamlessly alongside your UK SIM: one for your calls and texts, one for global data.
Good to know: Your Global eSIM is data-only and activates as soon as it’s installed — there’s no separate activation email, and no APN settings to configure. Just install it and you’re ready to go.
Before You Start
You’ll need:
A compatible, unlocked phone that supports more than one eSIM
A Wi-Fi connection (for installation)
Your Global eSIM QR code — from your welcome email
Your UK SIM or eSIM already active (for calls and texts)
How to Install — iPhone (iOS 16 or later)
How to Install — iPhone (iOS 16 or later)
Go to Settings → Mobile Service → Add eSIM.
Choose Use QR Code and scan your Global eSIM QR code.
Tap Add Mobile Plan, and label it “CyberTel Global”.
When asked where you’ll use it, select Abroad, and set it to Data Only.
Keep CyberTel UK as your Default Voice Line for calls and texts.
Go to Mobile Data and make sure Allow Mobile Data Switching is ON.
How to Install — Android (Samsung, Google & others)
How to Install — Android (Samsung, Google & others)
Open your SIM settings — Settings → Network & Internet → SIMs (Samsung: Settings → Connections → SIM Manager).
Tap Add eSIM (or Download a SIM instead).
Choose Use QR Code and scan your Global eSIM QR code, then follow the on-screen prompts.
Label it “CyberTel Global”.
Set CyberTel UK as your preferred SIM for calls and texts, and turn on Automatic data switching so your phone picks the right SIM for data on its own.
Enable Data Roaming
Turn on data roaming for your Global eSIM only — not your UK SIM — so it can connect abroad.
iPhone: Settings → Mobile Data → CyberTel Global → Data Roaming → ON
Android: SIM settings → CyberTel Global → Data Roaming → ON
How Your Two SIMs Work Together
CyberTel UK — your calls and texts everywhere, plus data in the UK and EU.
CyberTel Global — data only. It takes over your internet automatically when you travel outside the EU, for fast local data. iMessage, WhatsApp and other apps all work over this data.
Your phone automatically prioritises data through your Global eSIM when you’re abroad outside the EU. Your calls and texts always stay on your UK SIM.
Where It Works
207 destinations and 600+ networks worldwide.
Connects automatically to the strongest local network on arrival — no manual setup abroad.
If data doesn’t start automatically: Toggle Airplane Mode on and off, or restart your phone. If you’re still not connected, check Data Roaming is ON for your Global eSIM.
Managing Your Data
View your global data allowance in your CyberTel Account → My eSIMs.
Your data automatically pauses when your allowance is reached — no overage charges, ever.
Add top-ups instantly from your account. Your Global eSIM stays active even when data is paused.
FAQs
Why isn’t my Global eSIM connecting?
Make sure Data Roaming is enabled for your Global eSIM, and restart your phone if needed. There are no APN settings to configure on the new eSIM.
Do I get an activation email?
No — your Global eSIM activates automatically as soon as it’s installed.
Can I use it in the UK?
Your Global eSIM is designed for use abroad. In the UK and EU, your data runs on your CyberTel UK SIM.
Can I hotspot with the Global eSIM?
Yes — tethering and hotspot use are fully supported.
Need Help?
Our team is here 7 days a week:
• Online chat: cybertel.uk
• Email: [email protected]
• Phone: 0333 038 3852
✅ Next Step
Just switched to CyberTel or brought your number over?