Life changes — deployments, time at sea, or simply moving on. CyberTel makes it easy to pause or cancel your plan with no fees, no penalties, and your number always protected.
Can I Pause My Plan?
Pausing is available on two plans:
🪖 Forces Plan — Pause on Deployment
Going on official deployment? We'll freeze your plan instantly at no cost. Your number stays reserved, your loyalty discount is preserved, and you can reactivate the moment you're back.
⚓ Sail Plan — Free Offshore Pause Promise
Heading out to sea for months? Don't pay for 5G you can't use. Freeze your Sail plan at zero cost for as long as you need. Your number stays safe, your loyalty discount remains locked in, and your Global eSIM is instantly ready the moment you reach port.
To activate a pause on either plan, just contact our team — we'll take care of everything instantly.
How to Cancel Your Plan
Any CyberTel plan can be cancelled at any time with no fees or penalties. Just contact our team via live chat, WhatsApp, or email and we'll process your cancellation straight away.
Once cancelled:
Your plan stays active until the end of your current 30-day billing period
No further payments are taken after cancellation
You'll receive a confirmation email with your final billing summary
Keeping Your Number After Cancellation
If you cancel but want to keep your number and take it to another network:
Text PAC to 65075 to receive your porting code
Provide it to your new network
Your CyberTel plan will end automatically when your number transfers
What Happens to Your Payments
When paused — billing stops completely until you reactivate
When cancelled — your final payment covers the remaining service days, no further charges after that
Loyalty discounts — preserved in full whether you pause or cancel and return
FAQs
Q: Will I lose my loyalty discount if I pause my plan?
No — it resumes automatically when you reactivate. Your loyalty history is never lost.
Q: How long can I pause my plan?
Indefinitely — we'll keep your number and plan reserved for as long as you need.
Q: Will I be charged while paused?
No — billing stops completely until you choose to reactivate.
Q: Can I reactivate after cancelling?
Yes — just get in touch and we'll get you back up and running. If you return within 12 months using the same number, your loyalty discount history will be reinstated.
Q: What if I just want to downgrade rather than cancel?
You can switch to a lower data tier or different plan anytime — just contact our team and we'll switch you over instantly.
Need Help?
💬 Live chat: cybertel.uk
📱 WhatsApp: click the green button on cybertel.uk
📧 Email: [email protected]
📞 Call: 0333 038 3852
Available 7 days a week · 6am–10pm UK time
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