Switching to CyberTel is simple — and you can keep your existing mobile number.
You just need your PAC code (Porting Authorisation Code) from your old provider.
Once you’ve submitted it, we’ll transfer your number automatically — usually within 24 hours (Monday to Friday).
💡 What You’ll Need
Before starting, make sure you have:
Your PAC code from your current network
Your CyberTel SIM or eSIM already active
Your account email address or order number
💬 PAC codes are valid for 30 days, so it’s best to use it soon after requesting.
📱 Step-by-Step: How to Transfer Your Number
Text PAC to 65075 from your current phone/SIM (free of charge).
You’ll receive a text back with your 9-character PAC code (e.g. ABC123456).
Log in to your CyberTel Account.
Go to My Number → Transfer Number (PAC).
Enter your PAC code and your current number.
Select your preferred transfer date (usually next working day).
Click Submit Transfer Request.
Once submitted:
We’ll handle everything with your old provider.
Your old SIM will stop working when the transfer completes.
Your CyberTel SIM or eSIM will automatically take over your number.
⏱️ Transfer Timelines
Request Day | Transfer Complete |
Monday–Thursday (before 5pm) | Next working day |
Friday (before 5pm) | Monday |
Friday (after 5pm) or weekend | Tuesday |
💬 You’ll receive an SMS when your number has fully transferred.
📞 After Transfer – What to Expect
Once your number has ported:
Calls and texts should work immediately.
Mobile data may take up to 30 minutes to reconnect.
If you had voicemail set up with your old provider, it will reset.
Your old SIM will lose signal permanently — that’s normal.
💡 If you lose signal during transfer, don’t panic — it usually takes around 15–60 minutes to fully complete.
📲 Updating Your Number on iPhone (iMessage & FaceTime)
If you’re using an iPhone, your phone may still show your old number under settings even though your CyberTel number has transferred.
To fix it manually:
Go to Settings → Phone → My Number
Tap and edit it to show your correct CyberTel number.
Go to Settings → Messages → Send & Receive
Make sure your new number is selected.
Go to Settings → FaceTime
Ensure your new number appears here too.
Restart your phone.
💬 It can take up to 7 days for Apple’s systems to automatically refresh your number in iMessage and FaceTime. We can usually make it update sooner — just contact us if it hasn’t refreshed after 48 hours.
📱 Updating Contacts
Once your number has ported:
Open your Contacts app.
Tap My Card or your own name.
Update your phone number to your new CyberTel number.
Restart your phone.
This ensures your correct number appears in Messages, WhatsApp, and other apps.
🔄 If You Switched from a Physical SIM
If your old SIM was physical and you’ve moved to an eSIM:
Go to Settings → Mobile Data
Select your old SIM profile
Tap Remove Mobile Plan
Restart your phone
💡 This prevents your old number from reappearing or conflicting with your new CyberTel profile.
🧠 FAQs
Q: How long does it take to transfer my number?
A: Most transfers complete the next working day (if submitted before 5pm).
Q: Can I keep my old number if I cancel my plan first?
A: You must request your PAC code before cancelling your old plan.
Q: My number hasn’t updated in iMessage — what should I do?
A: Restart your phone and check the “My Number” field in settings. If it’s still stuck after 48 hours, contact us and we can reset it.
Q: Will I lose my old messages or contacts?
A: No — your data stays on your device; only the number changes.
💬 Need Help?
Our UK support team can help with number ports, iMessage updates, or reissuing eSIMs — available 7 days a week (6am–10pm UK time):
📞 0330 038 3852
✅ Next Step
Having issues after setup?
👉 Read Troubleshooting eSIM Setup