Switching to CyberTel is simple — and you can keep your existing mobile number. All you need is your PAC code from your old provider. Once you've shared it with us, we'll handle everything — usually completing the transfer within 24 hours Monday to Friday.
What You'll Need
✅ Your PAC code from your current network
✅ Your CyberTel SIM or eSIM already active
✅ Your account email address or order number
💬 PAC codes are valid for 30 days — use it soon after requesting.
How to Transfer Your Number
Text PAC to 65075 from your current phone — it's free
You'll receive a 9-character PAC code by text (e.g. ABC123456)
Share your PAC code and current number with our team via live chat, WhatsApp, or email
Let us know your preferred transfer date — usually the next working day
We'll handle everything with your old provider from there
Once submitted:
We'll manage the transfer with your old provider
Your old SIM will stop working when the transfer completes
Your CyberTel SIM or eSIM will automatically take over your number
You'll receive an SMS confirming the transfer is complete
Transfer Timelines
Request Day | Transfer Complete |
Monday–Thursday (before 5pm) | Next working day |
Friday (before 5pm) | Monday |
Friday (after 5pm) or weekend | Tuesday |
After Transfer — What to Expect
Once your number has ported:
Calls and texts should work immediately
Mobile data may take up to 30 minutes to reconnect
If you had voicemail set up with your old provider it will reset
Your old SIM will lose signal permanently — this is normal
💡 If you lose signal during the transfer, don't worry — it usually takes between 15 and 60 minutes to fully complete.
Updating Your Number on iPhone (iMessage & FaceTime)
If you're on an iPhone, your phone may still show your old number in settings even after your CyberTel number has transferred. To fix it manually:
Go to Settings → Phone → My Number and check your CyberTel number appears
Go to Settings → Messages → Send & Receive and make sure your new number is selected
Go to Settings → FaceTime and ensure your new number appears
Restart your phone
💬 It can take up to 7 days for Apple's systems to automatically refresh your number in iMessage and FaceTime. Contact us if it hasn't refreshed after 48 hours and we can usually speed it up.
If You Switched from a Physical SIM
If your old SIM was physical and you've moved to a CyberTel eSIM:
Go to Settings → Mobile Data
Select your old SIM profile
Tap Remove Mobile Plan
Restart your phone
This prevents your old number from reappearing or conflicting with your new CyberTel profile.
FAQs
Q: How long does it take to transfer my number?
Most transfers complete the next working day if submitted before 5pm Monday to Thursday.
Q: Can I keep my old number if I cancel my plan first?
No — you must request your PAC code before cancelling your old plan. Once cancelled, your number may be lost.
Q: My number hasn't updated in iMessage — what should I do?
Restart your phone and check the My Number field in settings. If it's still showing your old number after 48 hours, contact us and we'll reset it.
Q: Will I lose my old messages or contacts?
No — your data stays on your device. Only the number changes.
Q: My PAC code has expired — what do I do?
Simply text PAC to 65075 again to request a new one.
Need Help?
💬 Live chat: cybertel.uk
📱 WhatsApp: click the green button on cybertel.uk
📧 Email: [email protected]
📞 Call: 0333 038 3852
Available 7 days a week · 6am–10pm UK time
Next Step
Having issues after setup?
Troubleshooting eSIM Setup