Got it — removing the Update Your Contacts section and keeping the article focused purely on the porting process. Rewriting now:
Transferring (Porting) Your Number
Switching to CyberTel doesn't mean starting over — you can keep your existing UK mobile number easily using a PAC code (Porting Authorisation Code). The process is simple, free, and usually completed within 24 hours.
What You'll Need
Your current UK mobile number
Your PAC code from your old provider (valid for 30 days)
Your CyberTel SIM or eSIM activated and ready
How to Get Your PAC Code
Text PAC to 65075 from your old SIM. You'll receive a 9-character code (e.g. ABC123456) — keep it handy, you'll need it in the next step.
How to Transfer Your Number to CyberTel
Contact our team via live chat, email, or phone
Provide your PAC code and your current mobile number
We'll take care of the rest
We'll move your number across, usually within 24 hours Monday to Friday.
When the Transfer Happens
Your old SIM will stop working once the transfer completes
You may temporarily lose service for 1–2 hours during the switch
We'll text you once your number has been successfully moved to CyberTel
If you submit your request after 5pm or over the weekend, it'll be processed the next working day.
Important: Updating Your iPhone After Porting
If you're using an iPhone, your number might not update automatically in iMessage or FaceTime after porting. Here's what to do once your transfer is complete:
Remove your old SIM or eSIM from your phone if you still have one installed
Go to Settings → Messages and turn iMessage OFF
Restart your iPhone
Go back to Settings → Messages and turn iMessage ON
Do the same for Settings → FaceTime — turn it off, then back on
Wait a few minutes — your CyberTel number will appear under "You can be reached by iMessage at"
💡 It may take up to 7 days for your number to display correctly under Settings → Phone → My Number. This is a normal Apple caching issue — your service will work fine in the meantime. Contact us if you'd like us to trigger a network refresh to speed things up.
Common Issues
PAC code expired or invalid → Text PAC to 65075 again to request a new one
Number didn't transfer after 24 hours → Contact us and we'll check the porting status
No service after switching → Restart your phone and reinsert your CyberTel SIM or eSIM
Need Help?
Our UK-based team is here every day to help.
💬 Live chat: cybertel.uk
📧 Email: [email protected]
📞 Call: 0333 038 3852
Available 7 days a week · 6am–10pm UK time