We’re Here to Help — Every Day
Whether you need help setting up your eSIM, checking your bill, or just want to talk through your plan, our UK-based support team is available 7 days a week, from 6am–10pm.
We believe in real help from real people — no endless menus, no scripts, no hidden fees. Just fast, honest support whenever you need it.
📞 How to Reach Us
You can contact the CyberTel Support Team in several ways:
Method | Details |
💬 Live Chat | Available on cybertel.uk — just click the chat bubble in the corner of the page. |
[email protected] — we reply within 24 hours (usually much faster). | |
📞 Phone | Call 0330 038 3852 (lines open 6am–10pm, 7 days a week). |
📚 Self-Service Help
Before contacting us, you can often find answers instantly through our Help Center, powered by Fin (our AI support assistant).
Fin can help you:
Activate your SIM or eSIM
Check roaming zones and data usage
Understand your bill
Troubleshoot connection issues
Just start a chat on cybertel.uk, and Fin will guide you step by step — or hand you to a human if needed.
🕓 Our Typical Response Times
Contact Method | Average Response Time |
Live Chat | Under 10 minutes |
Within 4 hours | |
Phone | Immediate during open hours |
We prioritise active customers and urgent issues like activation or porting problems.
🔧 Common Issues We Can Help With
eSIM installation or QR code errors
Porting or number transfer delays
Billing or Direct Debit queries
Lost phone or SIM replacement
Roaming and data connectivity issues
Whatever’s gone wrong, we’ll help you get back online quickly.
📍 Support Availability
Our support is UK-based and operates 7 days a week:
🕕 6am – 10pm (Monday to Sunday)
For urgent network or activation issues outside of these hours, Fin (our AI assistant) remains available 24/7 to assist with automated troubleshooting.
💡 Pro Tip
When chatting or emailing, include:
Your full name
Your CyberTel number
Your CyberTel Account Number
A brief description of the issue
That helps us find your account and resolve your issue even faster.
✅ Next Step
If you’re new to CyberTel, your next article is: