With CyberTel, you can activate your plan instantly using eSIM technology — no physical SIM card, no waiting for delivery.
Just scan, activate, and connect.
Your plan may include one or two eSIM profiles depending on your plan type:
UK SIM/eSIM — for your calls, texts, and main UK number.
Global eSIM — for international data coverage in up to 205 destinations.
💡 What You’ll Find in This Section
Guide | What It Covers |
Step-by-step guide to setting up your main UK number on your device. | |
Instructions for setting up your global roaming eSIM. | |
How to bring your existing number from another provider using a PAC code. | |
Fixes for installation errors, missing numbers, and data issues. | |
How to refresh your iMessage number after porting to CyberTel. |
💬 Each guide includes detailed steps for iPhone and Android users.
📶 What’s the Difference Between the Two eSIMs?
eSIM Type | Used For | Included In | Coverage |
UK SIM / eSIM | Calls, texts, and main number | All CyberTel plans | UK + Zones 1–4 |
Global eSIM | Worldwide data connectivity | Explorer, Globetrotter, Aero, Forces, Sail, RailReach plans | 205 destinations (Zones 1–6) |
💡 Your Global eSIM connects to all four UK networks (EE, O2, Vodafone, Three) and automatically switches to the strongest signal abroad.
⚙️ What You’ll Need Before Setup
Before installing your eSIM:
Make sure your phone is unlocked and eSIM-compatible.
Connect to WiFi (you’ll need internet for activation).
Have your QR code ready — it’s emailed to you after checkout.
Choose which SIM slot you want to use (for dual SIM devices).
You’ll also receive a setup confirmation email once your plan activates.
📩 Where to Find Your eSIM QR Code
Check your welcome email titled:
“Your CyberTel eSIM is Ready”
The QR code will appear alongside your plan details.
You can also re-download it anytime from your CyberTel Account → My eSIMs.
If you can’t find it, contact our team and we’ll resend it instantly.
🧠 FAQs
Q: How do I know if my phone supports eSIM?
A: Most iPhones from iPhone XS and newer, and most Androids from 2021 onwards, support eSIM.
Q: Can I move my eSIM to a new phone?
A: Yes — just contact us to reissue your eSIM QR code for your new device.
Q: What if my QR code doesn’t work?
A: Don’t worry — we can instantly re-send a fresh activation link.
Q: Do I need both eSIMs active at once?
A: You can — many users keep both active (UK for calls, Global for roaming).
💬 Need Help?
Our eSIM specialists are available 7 days a week (6am–10pm UK time):
📞 0330 038 3852
✅ Next Step
Ready to install?
👉 Read Installing Your UK eSIM