At CyberTel, we keep billing simple — no hidden fees, no surprises, and no mid-contract price hikes. Your plan renews automatically every 30 days, and payments are handled securely through Stripe.
How Billing Works
Item | Description |
Billing Cycle | Plans renew every 30 days |
Payment Methods | Card or Direct Debit — processed securely via Stripe |
Billing Date | Your first payment is taken when your SIM or eSIM activates, then every 30 days |
Invoices | Contact our team for a copy of any invoice — our customer portal is coming soon |
Notifications | You'll receive a reminder before every renewal or failed payment attempt |
💬 Your payment date stays the same each month — simple, predictable, and easy to manage.
Your Payment Options
CyberTel accepts:
Credit or Debit Card — processed securely via Stripe
Direct Debit — set up via Stripe for automatic monthly renewal
Business Accounts — consolidated billing available for multiple lines, contact our team to arrange
Security & Protection
All payments are handled by Stripe — a globally trusted, fully regulated payment provider. Your payment details are never stored by CyberTel — everything is managed safely through Stripe's encrypted system.
✅ Your card or bank details are never shared
✅ Payments are processed on a fixed 30-day cycle
✅ You'll always be notified before a payment is taken
✅ Failed payments are retried automatically within 48 hours before any suspension
Loyalty Discounts
CyberTel rewards loyalty automatically — no forms, no codes, no renewals needed. Every year you stay, your discount increases up to 50% off for life.
Pausing or Cancelling
Forces Plan — pause your plan anytime during official deployment at no cost. Your number stays reserved and your loyalty discount is preserved.
Sail Plan — the Free Offshore Pause Promise lets you freeze your plan at zero cost when you're at sea. Your number stays safe and your loyalty discount remains locked in.
All other plans — cancel anytime with no penalties or fees. Your final payment covers the remaining 30-day period and no further payments are taken.
Refunds
If you believe you've been incorrectly charged or double billed:
Contact our billing team with your name and CyberTel number
We'll locate the relevant invoice and investigate immediately
Refunds are processed within 3–5 business days via your original payment method
FAQs
Q: Can I change my payment date?
Not directly — but you can cancel and reactivate your plan on your preferred date. Contact our team and we'll help make this as smooth as possible.
Q: Will my loyalty discount continue if I pause my plan?
Yes — loyalty discounts carry over automatically when you resume service.
Q: What happens if my payment fails?
We'll notify you instantly and retry automatically within 48 hours before any suspension occurs.
Q: Can I pay by card instead of Direct Debit?
Yes — Stripe supports both card and Direct Debit payments. Choose whichever works best for you at checkout.
Q: Can I get consolidated billing for multiple lines?
Yes — contact our team to set up a business account with consolidated billing.
Need Help?
💬 Live chat: cybertel.uk
📱 WhatsApp: click the green button on cybertel.uk
📧 Email: [email protected]
📞 Call: 0333 038 3852
Available 7 days a week · 6am–10pm UK time
Next Step
Want to learn how payments are processed?
How Direct Debit Works